Refund policy

Last updated: 19 October 2026

Event cancelled

If an event is cancelled and not rescheduled, we refund the full price you paid, including our fees, within 14 days of the cancellation being announced. You don't need to do anything: we will contact you by email. The refund is made to your original payment method.

Event postponed or moved

If an event is postponed, moved to another date or another venue, your tickets normally remain valid. You can choose to keep them for the new date, or ask us for a full refund by writing to contact@gigmarq.com with your order number, at the latest 7 days before the new date. Refunds are made within 14 days of your request.

Tickets not delivered

If we cannot deliver the tickets you bought by the delivery deadline, we will offer you equivalent or better tickets at no extra cost where possible. If we can't, or if you prefer, we refund the full price you paid.

Ticket refused at the venue

If a ticket you bought from us is refused at entry because of a problem with the ticket itself (for example it is invalid or a duplicate), contact us as soon as possible and within 48 hours after the event, with any evidence you have (photo, message from venue staff). After checking, we refund the full price you paid.

Change of mind

Tickets for an event on a specific date cannot be cancelled or refunded simply because you changed your mind, can no longer attend, or bought the wrong date or category. Please check your order carefully before paying.

How to contact us

Email contact@gigmarq.com with your order number. Ticket Live SAS (sole-shareholder simplified joint-stock company, société par actions simplifiée unipersonnelle), 60 rue François 1er, 75008 Paris, France.